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The Scale Your Agency Podcast | Bright Ideas

Dec 14, 2021

Flowster Live Demo

Episode Highlights

[1:07] — The Benefits of Hiring a Virtual Assistant

  • VAs are the single greatest addition to Trent's business arsenal.

  • Significantly increases productivity at an affordable cost.

[1:32] — Costs of Hiring a Virtual Assistant

  • Trent typically hires most virtual assistants from the Philippines, while his personal assistant is from Mexico.

  • You can hire a Filipino virtual assistant for around $4 an hour. Trent’s executive assistant in Mexico gets paid about $6 an hour.

  • Aside from being less expensive, it also saves costs from providing healthcare benefits.

  • An hour-to-hour basis allows you to terminate them without hassle when they don't perform.

[2:22] — The Role of a Virtual Assistant

  • Allows you to focus on more critical tasks instead of $10 an hour jobs.

  • You can hire a general VA for all the tasks you don't want to do. Hiring a specialized VA can help you with specific tasks like project management and content creation.

  • Accomplish a collection of tasks that do not require experience. Some examples of these tasks are:

  • Making phone calls and contacting venture partners and clients.

  • Doing first-level research tasks and project management.

  • Order management.

  • Create content, graphic design, digital marketing, social media management, and email management.

[5:22] — Where and How to Hire a Virtual Assistant

  • Trent typically hires from the Philippines and Mexico. He hires VAs from Mexico to be in the same timezone as them.

  • The best places to find virtual assistants are Upwork and

  • Make sure to put a unique code in the job description that you want applicants to put in their application. It will allow you to filter out qualified candidates more quickly.

[8:23] — The Applicant Screening Process

  • Trent's wife handles the hiring process of all their VAs.

  • They have them complete a test task to filter out applicants who will do a good job.

  • Test tasks are usually one to two-hour jobs. But instead, they tell them it could take up to eight hours and that they will get paid by the rate.

  • The test task works as a trial run to find out who among the candidates does the job most efficiently.

[9:49] — Common Mistakes When Hiring a Virtual Assistant

  • They don't put a code word in their job posting.

  • They do traditional interviews instead of straightforward project-based interviews.

  • There's no clearly-defined process and instruction documentation in place for the virtual assistant to follow.

  • They set unrealistic expectations far from what they have to offer.

  • Tune in to the full episode to learn more about why people struggle when hiring VAs! Make sure to get your SOP template from Flowster SOP Template Marketplace.